Return Policy
Refunds
Our policy lasts 30 days from the date you receive your product. If more than 30 days have passed since you received it, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
In some situations, only partial refunds are granted:
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Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
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Any item returned more than 30 days after delivery.
Please contact us at support@happyflops.au to initiate the refund process.
Refunds (if applicable)
Once your return is received and inspected, we will email you to confirm receipt of the item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund appears.
If you’ve done all of this and still have not received your refund, please contact us at support@happyflops.au.
Replacements (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@happyflops.au.
Shipping
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it may take for your exchanged product to reach you may vary depending on your location.
If you are shipping an item worth more than €75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Unclaimed Packages
Packages delivered to a pickup point but not collected will be treated as unclaimed. Orders with unclaimed packages are only eligible for partial refunds.