Privacy Statement

When you make a purchase in our online store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. If applicable, and with your permission, we may send you emails about our store, new products, and other updates.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or return a purchase, you consent to our collecting and using it for that specific purpose only. If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to decline.

If you change your mind after giving consent, you may withdraw your consent at any time by contacting us at support@happyflops.au, and we will stop collecting, using, or disclosing your information.

With regard to SMS marketing and communication, by entering your phone number at checkout, initiating a purchase, subscribing through our form, or using a keyword, you agree to receive SMS messages related to your order and abandoned cart reminders, as well as promotional offers. You acknowledge that consent is not a condition for any purchase. Your phone number, name, and order information may be shared with our SMS platform, SMSBump Inc., a European company with offices in Sofia, Bulgaria. This data is used to send targeted marketing messages and notifications. When sending SMS messages, a delivery provider may receive your number. If you wish to unsubscribe from SMS communications, reply with STOP to any message or use the unsubscribe link provided. You understand and agree that alternative phrases or requests will not be recognized as valid methods of opting out. Message and data rates may apply. For assistance, reply with HELP or contact us through the email address above. Please refer to our Privacy Policy and Terms of Service for additional details.

We may disclose your personal information if required by law or if you violate our Terms of Service.

Our store is hosted on Shopify Inc., which provides the e-commerce platform allowing us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. Your data is stored on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is stored only as long as is necessary to complete your transaction. All direct payment gateways adhere to PCI-DSS standards as managed by the PCI Security Standards Council, a joint effort of brands like Visa, MasterCard, American Express, and Discover. These requirements help ensure the secure handling of credit card information by our store and its service providers. For more information, you may also read Shopify’s Terms of Service at https://www.shopify.com/legal/terms and their Privacy Policy at https://www.shopify.com/legal/privacy.

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other transaction processors, have their own privacy policies in respect to the information we are required to provide to them for purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled. Please note that certain providers may be located in or have facilities that are located in a different jurisdiction than you or us. So if you elect to proceed with a transaction involving the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that provider or its facilities are located. For example, if you are located in Singapore and your transaction is processed by a payment gateway based in the United States, your personal information used in that transaction may be subject to disclosure under U.S. legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

If you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. When you provide us with your credit card information, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and implement additional generally accepted industry standards.

We use cookies to improve your browsing experience. Here are the cookies we use, so you can decide whether to opt out. _session_id stores session information (referrer, landing page, etc.); _shopify_visit tracks the number of visits and expires 30 minutes after the last visit; _shopify_uniq counts visits per customer and expires the next day at midnight; cart stores information about your cart and persists for two weeks; _secure_session_id is a session token; storefront_digest determines access for password-protected stores.

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make significant changes, we will notify you here that it has been updated, so you are aware of what information we collect, how we use it, and under what circumstances we may disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

If you would like to access, correct, amend, or delete any personal information we have about you, file a complaint, or simply want more information, you may contact us at support@happyflops.au.